FAQs

  • What can I expect from PEP?

    When you agree to work with PEP, a Link Worker will contact you to arrange to meet. This meeting will be in the place most convenient for you; it may be in your home or at the Doctor’s surgery. They will talk with you about the issues you want help with. This could be anything from having a long-term health condition, feeling lonely or having money worries. The PEP Link Worker will help you to make a plan and will link you to the services that can help you. The Link Worker may support you to get there at first, if you are feeling unsure. Your Link Worker will make regular contact with you whilst you are working with them to talk with you about how things are going and, if there is a problem, will help you to find another solution. PEP will help with the things you want help with and give you different options to choose from.

  • How long will I wait for to see someone?

    Someone from PEP will make contact with you within 5 working days of you or your doctor getting in touch. They will arrange to meet with you as soon as possible, when it is convenient for you.

  • What times is the service open?

    The PEP office is open between 9.00am and 5.00pm Monday to Thursday and 9.00am to 4.30pm on Friday but PEP Workers can arrange to see you outside of these hours if necessary. You can arrange with your worker the best times to meet.

  • What if I don’t speak English?

    If you do not speak English, we will arrange for an interpreter to be present or available on the telephone.

  • Who is the service for?

    The service is for anyone who is 18 or over and lives in West Leeds. You will also need to be registered with a GP in West Leeds. If you are not registered with a GP, we can help you do this.

  • Will I have to pay for the service?

    No, the service is free

  • How long will PEP support me for?

    There is no set amount of time for support. Some people may be linked into services quickly and the support from PEP is short and other people have a number of things that they would like help with so the support will be longer. It could be a week or two or for a few months.

  • What sort of things will PEP link me with?

    We can link you with lots of things. Sometimes you may have stopped working with a service that used to support you and we can help you get back in touch and other times we can link you with a service you didn’t know was available. Many of the things we link people with are groups in the community; this could be a group where you will meet people socially or one where people have similar health issues to you.

  • Will I keep the same worker?

    You will see the same person wherever possible. The person who first comes to see you will support you through the service where they can. Sometimes people have to see a new worker; for example if someone moves to a new job.

  • What can I do if I'm not happy with the support I've received?

    If you are not happy with the service you receive, you can talk with your Link Worker. If you feel unable to do that because you are not happy with them, then you can call the PEP number and speak to their Line Manager, who will try and help you. You can also complete our complaints form on the website or get in touch using the contact form.